Patrick Bowling
386 Larkwood Drive
Lexington, KY  40509
859-684-0328
pdbowling@yahoo.com

Education:

Experience:

Affiliated Computer Services: 08/15/2005 - Present
Incident Manager: Bluegrass Division

• Managing five Production Support Technicians
• Managing the Peregrine Service Center ticketing system for the ITO structure of ACS.
• Handling staff issues relating to handling incidents and projects.
• Creating and disseminating weekly and monthly reports to business units covered by ITO.

• Modified and maintained web reporting applications.
• Designed/Created normal form database structures with stored procedures, maintenance plans, and custom functions specific to each project under development.
• Designed and developed administrative management software tools.
• Developed client applications for internal workflow processing.
• Maintained and troubleshot production workflow.
• Assisted in efforts to increase volume and decrease cost per item.
• Investigated third party components for utilization within workflows for streamlining and savings.
• Developed new applications that would increase throughput and quality.
• Ensured that internal procedures comply with HIPAA regulations and protects medical PII.
• Participated in extreme programming sessions for new development projects.

• Developed software and applications involved with re-engineering the workflow of business units to utilize centralized cost saving initiatives from a primary source on a per project basis including at least 20 retrofits of workflow scenarios.
• Developed software case testing tools utilizing MS VBA development interfaces.
• Performed developer to developer transfer of knowledge.
• Developed user and developer documentation for the maintenance phase of the software life cycle.

• Participated in the Data Conversion from Legacy to SAP for the Defense Logistics Agency
• Developed conversion applications in ABAP.
• Created cross referencing software to confirm data accuracy after transition to SAP.
• Utilized SAP, ABAP, MS Access, VBA

• Supported Windows 98, NT, XP, & Outlook.
• Utilized Active Directory and User Manager.
• Referenced and created entries for KBase.
• Supplied telephone and end user support for DOTS & TSOD (Mainframes), HAL, Scopus, CLMS, & Balboa.
• Utilized Remedy ticketing system.
• Utilized Tivoli remote access tool.

• Equipment Repair Display System (Lead, Software Engineer, Specification Collection).
  
  • Developed project plan for interdepartmental cooperation using MS Project, Visio, Excel, Powerpoint, and Word.
  • Developed the application from the ground up by performing the following tasks.
  • Designed the local database.
  • Coded the application to interact with Oracle 9i (Maximo), SQL Server, and MS Access.
  • Wired the multi-monitor output display.
  • Designed the user interface.
  • Developed Crystal Reports for Work Orders.
  • Mapped network drives and printers.
  • Wrote stored procedures.
  • Developed user management methodology.
• Waste Collection Automation (Lead, Technology Consultant)
  
  • Researched scanning technologies to find most cost effective methods for portable data storage hand held scanners.
  • Interacted with purchasing to draw bids for supplying equipment.
  • Developed the project plan and schedule.
  • Presented/Promoted the project to management.
  • Implemented barcoding symbology for waste tracking procedure (3 of 9).
  • Mapped all processes and interdepartmental interactions.
  • Implemented temporarily stored XML files before synchronizing with the WRMS Enterprise database through the bridge program.
  
  
• Zero Landfill Project (Software Engineer, User Interface Designer):
  
  • Developed applications and web tools to eliminate paper use for reporting in Raw Materials and sub departments.
  • Followed specifications for program functionality, reporting requirements, intranet limitations, and Lotus Notes interoperability.
  • Utilized ASP, VBScript, Applets, XML, XSL, and HTML for Web Tools.
  • Utilized VB6, VBA for Applications (Access and Excel), and Java for programs.
    

Technical Skills:

• Programming: C#, Visual Studio 2003/2005/2008, Team Foundation Server, Team Coherence, ASP.NET, Visual Basic (5 & 6), C/C++ (Borland and GNU), Java (J2EE and Forte), Delphi 6. Object Oriented Design, Database Connectivity, API, on Windows, Unix, Linux, Solaris
  
• Web: HTML, Forms, ASP, XML, XAML, VBScript, JavaScript, ADO, ODBC, JDBC. Dynamic page design, server side scripting, pages built by server according to input.
  
• Database: SQL Server, Maximo, MS Access , Oracle, RDMS.
  SQL Server (T/SQL, Stored Procedures, Create Tables User Administration), Oracle (PL/SQL), MS Access: (Link tables, Forms Design, Report Design, Relationships and Multi-Level data integrity, joins, unions, Iff fields, make table, append, graphing)
• Networking: Laying Cat5 cable, User Manager, Active Directory (Group assignment, passwords, Lockouts), drive mapping, server mapping (print, app, etc)

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Resume in MS Word format